Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it.

Once your order is placed, it is transmitted to our fulfilment team for processing and dispatch. This process is very fast, so that we can get your order out to you as soon as we can.

If you want to change your address, please contact our Customer Support team to cancel the order from here. If it is able to be cancelled, we will do so. Please note that once our fulfilment team have begun processing your order it can no longer be cancelled.

If you want to change an item in your order, or change the delivery address, please request cancellation of your order, and, when the cancellation is confirmed, please place your order again.

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.