If your order shows as delivered but you haven’t received it, first check around your property, including any safe places, with neighbours, or your building’s reception if applicable. Sometimes couriers mark items as delivered slightly before they arrive, so it’s worth waiting a few hours.

You can also use your tracking number to review the delivery details for any additional information such as proof of delivery. If you still can’t locate your parcel, please contact us with your order number so we can assist further.

Please note that it can take time to resolve an issue like this, as we may need to wait for more information from the courier to resolve a delivery dispute.